COMPANY VISIT AT THE UMRAO

Company visits form an integral part of the Swiss Business School curriculum. Groups of students visit various companies and get the chance to interact with employees of different departments. They gain understanding of how the departments work and also how they differ from industry to industry.

A group of students visited The Umrao, Hotel and Resort for one of their company visits. The visit was fruitful and informative one and the students gained a lot of knowledge about the hospitality industry.

The Umrao is a well-known wedding destination on the Delhi Gurgaon Expressway, built on 70 acres of land with a choice of 4 beautiful venues to fulfill the dreams of any couple. The visit started with a short presentation detailing the history of the hotel, the facilities it offers, details of the venues, the staff details and the awards it has received.

And then the fun started! A delicious lunch was catered for, buffet style, in Thyme, one of the outlets at the hotel. The students ate and built up the energy for what was to be a long walk around the hotel premises. The Food and Beverage department head took the students around Thyme, Waffle and the Atrium – the various outlets at the hotel. The group was then accompanied to the pool and U Spa, the hotel’s gym and spa.

This was followed by a tour of the wedding venues one by one, each more beautiful and intricate than the last. The students took a lot of photographs and asked a lot of questions regarding the peak season, the number of guests that could be accommodated, etc. The staff patiently answered all their queries before leading the group into the operational departments of the hotel.

The departmental visits were kept short so as not to disturb the employees. The students visited the accounts, HR, security, quality control, and housekeeping departments. The question answer sessions were kept brief and to the point and the students were very professional in their behaviour around these professionals.

The visit ended with the group being offered coffee or tea to refresh them after which they thanked their host and guide and took their leave. It was a very informative visit and the students gained a lot of knowledge of how much back end work goes into running a hotel.

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